Certificates of Analysis
Safety Data Sheets
How to Buy from Avantor
New Customer Application
Click here to download a copy of Avantor's new customer application.
Setting Up Your Account
To register for an account, select the “Create an account” link at the top right of the page, or click here. Fill out the online form and register with Avantor. Please note it may take up to 48 hours before your account is active since Avantor verifies all customer information. You will receive a confirmation email once your account set-up is complete. Upon approval, you will be able to check inventory, view pricing, and review your order status.
To place an order through this Website, you must have an account with Avantor Performance Materials which has been validated for e-commerce by Avantor Customer Service.
An e-commerce account may be established with Avantor Performance Materials only if: (1) you are a current Avantor customer or distributor with an existing account number, and (2) you are authorized by your organization to conduct e-commerce transactions or to view proprietary information.
If you already have an e-commerce account, click on the “Sign In” link at the top right of the page, or click here. Enter your User Name and Password information in the appropriate fields, and click “Login.” If you’ve forgotten your password, or would like to change your password, click on the “Forgotten Password?” link in the login box. Complete the “Reset your site Password” section on the right side of the registration form to have a new password sent to you via e-mail.
After you sign in to your account, you can begin the ordering process by scrolling to the Products tab on the blue navigation bar, and selecting “Catalog Search.” Follow the instructions below to select and order products from Avantor’s product catalog.
Once you’ve selected the correct products, click on the “Proceed to Checkout” button to place your order.
Our QuickOrder feature allows you to order products without using Catalog Search. You can access the QuickOrder form by signing into to your e-commerce-approved account, clicking on the “Order Center” icon at the top of the Web page, and selecting the “QuickOrder Entry Form” button below your shopping cart table. Follow the instructions on the QuickOrder form page to select products and proceed to order placement. Please note: you will need to know the complete product number for your selections in order to use the QuickOrder form.
Placing Your Order
From your shopping cart page, click on the “Proceed to Checkout” button to place your order.
Billing Information. Verify that your billing information is correct, then click on the “Next Page” button below the address form. NOTE: if you need to change any billing information, please contact Customer Service.
Shipping Information. Verify that your shipping information is correct.
Shipping Method. Select the shipping method you prefer:
Once you’ve selected a shipping method, click on the “Next Page” button.
Review your order. This page provides a summary of the products ordered, pricing and total weight (in pounds and kilograms).
Payment Method. Choose your payment method – Purchase Order or Credit Card:
Once you’ve selected your payment method, click on the “Submit Order” button to finish placing your order.
Checking Order Status
To check the status of an order, sign in to your account and then click the “Account” link at the top right of the Website. On the “Managing your Avantor Account” page, click on the “Order Status” link and use the search function to search by Purchase Order number or Product number. To see information on all open orders click the “Search” button under “Review All Orders.” (NOTE: the option to Search by Invoice Number is not available at this time.)
To modify delivery dates, quantities, specifications or other terms of an Order, or to cancel an order, please contact Customer Service. Changes will be made at the discretion of Avantor. Cancellation requests for orders will be accepted prior to the order picking phase. Cancellation of orders that are in the order picking phase or beyond will not be accepted. Order cancellations for “make to order” products will not be accepted at any time.
Accessing Product Information
Material Safety Data Sheet (MSDS): Under the “Products” tab, click “Catalog Search.” Click on the “MSDS” sub-tab. Search criteria include product code, product name, formula or CAS number. Enter your search criteria and click “Search.” NOTE: U.S. customers should enter only the first four digits of the product number.
Certificates of Analysis (CofAs): Under the “Products” tab, click “Catalog Search.” Click on the “Certificates of Analysis” sub-tab. Enter the product number and then the lot number and select the correct brand. U.S. customers: please enter only the first four digits of the product number. Click “Search.” (NOTE: You may need to disable the pop-up blocker if you are using Internet Explorer).
If you do not know the lot number, you can leave this field blank and the search will display the CofA for one of the most recent lots produced of the product selected. This function currently is only available for US/Canada users; users in other regions must enter both the product and lot numbers to access a CofA.
Product Regulatory Data Sheets: Under the “Support” tab, click “Ask Avantor.” Search criteria include product code (first four digits) or the full or partial product description. Look for “Product Name- Product Regulatory Datasheet” within the search results.
Product Information and Resources (PDF)
Check Order Status (PDF)
Avantor 3477 Corporate ParkwayCenter Valley, PA 18034U.S.A.Phone: 1-855-AVANTOR(1-855-282-6867)Outside of U.S.: 1-610-573-2600Fax: 1-610-573-2610
Avantor's Global LocationsMedia Inquiries
Avantor® manufactures and markets high-performance materials and solutions around the world. Avantor's products are used in the production and research needs of customers across the biotechnology, pharmaceutical, medical device, diagnostics, aerospace & defense and semiconductor industries. Avantor's proven brands include the J.T.Baker®, NuSil™, Macron Fine Chemicals™, Rankem™, BeneSphera™, POCH™ and CareSil brands.