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  • How to Buy from Avantor


    New Customer Application

    Click here to download a copy of Avantor's new customer application. 

    Setting Up Your Account

    To register for an account, select the “Create an account” link at the top right of the page, or click here. Fill out the online form and register with Avantor. Please note it may take up to 48 hours before your account is active since Avantor verifies all customer information. You will receive a confirmation email once your account set-up is complete. Upon approval, you will be able to check inventory, view pricing, and review your order status.

    Ordering Products

    To place an order through this Website, you must have an account with Avantor Performance Materials which has been validated for e-commerce by Avantor Customer Service. 

    An e-commerce account may be established with Avantor Performance Materials only if: (1) you are a current Avantor customer or distributor with an existing account number, and (2) you are authorized by your organization to conduct e-commerce transactions or to view proprietary information.

    By placing an order, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions of Avantor’s Terms of Use, Privacy Policy, and Terms and Conditions of Sale, each of which is hereby incorporated by reference (collectively, this “Agreement.”). In the event of any conflict between these documents, the terms and conditions of the Terms and Conditions of Sale shall govern.

    If you already have an e-commerce account, click on the “Sign In” link at the top right of the page, or click here.  Enter your User Name and Password information in the appropriate fields, and click “Login.”  If you’ve forgotten your password, or would like to change your password, click on the “Forgotten Password?” link in the login box.  Complete the “Reset your site Password” section on the right side of the registration form to have a new password sent to you via e-mail.

    After you sign in to your account, you can begin the ordering process by scrolling to the Products tab on the blue navigation bar, and selecting “Catalog Search.” Follow the instructions below to select and order products from Avantor’s product catalog.

    • To initiate a search on the Catalog Search page, simply enter the information into the search field. Search criteria include product code, product name, formula or CAS number. From the search results displayed select the product you wish to order.
    • The available product sizes will populate the table on the product information page. Check the “Add to Cart” box to the left of the product number you would like to order. Enter the quantity you are ordering on the far right of the table. Click the “Add to Cart” button below the table to add the product.
    • Once you have added the product to your cart, you will be taken to the Your Cart page, which provides a summary of the products in your cart. At this page you will also be able to mark whether a product has a one lot requirement.
    • To add other products to your order, click on the “Continue Shopping” link on the Your Cart page and repeat the same steps as listed above.
    • If the order is a Drop Shipment, check the Drop Shipment box above the cart summary and enter the Drop Shipment purchase order number.

    Once you’ve selected the correct products, click on the “Proceed to Checkout” button to place your order.

    Quick Order

    Our QuickOrder feature allows you to order products without using Catalog Search. You can access the QuickOrder form by signing into to your e-commerce-approved account, clicking on the “Order Center” icon at the top of the Web page, and selecting the “QuickOrder Entry Form” button below your shopping cart table. Follow the instructions on the QuickOrder form page to select products and proceed to order placement.

    Please note: you will need to know the complete product number for your selections in order to use the QuickOrder form. 

    Placing Your Order

    From your shopping cart page, click on the “Proceed to Checkout” button to place your order.

    Billing Information. Verify that your billing information is correct, then click on the “Next Page” button below the address form.  NOTE: if you need to change any billing information, please contact Customer Service

    Shipping Information. Verify that your shipping information is correct.

    • If you are placing a stocking order, just click on the “Next Page” button.
    • For a Drop Shipment order, you must click on the “Add New Address” link and enter the ship-to address. Click on the “Save Address” link, and then click on the “Next Page” button.

    Shipping Method. Select the shipping method you prefer:

    • Ship best way– Avantor selects carrier. The terms of freight collection will be Prepay and Add.  All Shipping and Handling charges will be reflected on your invoice.  Orders will typically ship within 48 hours of order entry.
    • Next day delivery– Avantor will ship material via FedEx Priority.  The terms of freight collection will be Prepay and Add.  All Shipping and Handling charges will be reflected on your invoice.  
    • Use my carrier on file – Avantor will use the default carrier as established during your account setup.

    Once you’ve selected a shipping method, click on the “Next Page” button.

    Review your order. This page provides a summary of the products ordered, pricing and total weight (in pounds and kilograms). 

    • If you want to make changes to your product selection, click on the “Edit your Cart” link below the product information and you’ll be taken back to your shopping cart page. 
    • If you’re ready to complete your purchase, click on the “Next Page” button.

    Payment Method. Choose your payment method – Purchase Order or Credit Card:

    • Purchase Order- the length of a Purchase Order number is limited to 20 characters. You must supply a copy of this document if requested by Avantor.
    • Credit Card- Avantor accepts Visa, MasterCard and American Express credit cards. NOTE: if you are ordering and paying via credit card, an Avantor Customer Service Representative will be in contact with you within 24 hours of order placement to process your payment. The order will release at the time of payment.  

    Once you’ve selected your payment method, click on the “Submit Order” button to finish placing your order.

    Checking Order Status

    To check the status of an order, sign in to your account and then click the “Account” link at the top right of the Website. On the “Managing your Avantor Account” page, click on the “Order Status” link and use the search function to search by Purchase Order number or Product number. To see information on all open orders click the “Search” button under “Review All Orders.” (NOTE: the option to Search by Invoice Number is not available at this time.) 

    Modifying Orders

    To modify delivery dates, quantities, specifications or other terms of an Order, or to cancel an order, please contact Customer ServiceChanges will be made at the discretion of Avantor.  Cancellation requests for orders will be accepted prior to the order picking phase.  Cancellation of orders that are in the order picking phase or beyond will not be accepted.  Order cancellations for “make to order” products will not be accepted at any time.

    Accessing Product Information 

    Material Safety Data Sheet (MSDS):  Under the “Products” tab, click “Catalog Search.” Click on the “MSDS” sub-tab. Search criteria include product code, product name, formula or CAS number. Enter your search criteria and click “Search.” NOTE: U.S. customers should enter only the first four digits of the product number.

    Certificates of Analysis (CofAs): Under the “Products” tab, click “Catalog Search.” Click on the “Certificates of Analysis” sub-tab. Enter the product number and then the lot number and select the correct brand. U.S. customers: please enter only the first four digits of the product number. Click “Search.” (NOTE: You may need to disable the pop-up blocker if you are using Internet Explorer).

    If you do not know the lot number, you can leave this field blank and the search will display the CofA for one of the most recent lots produced of the product selected. This function currently is only available for US/Canada users; users in other regions must enter both the product and lot numbers to access a CofA.

    Manufacturer’s Reference information:  Manufacturer data is proprietary information and is only available to product end-users. End-users must create an account and agree to the Terms of Use as set forth below, prior to this information being disclosed. 

    Under the “Products” tab, click “Catalog Search.” Click on the “Manufacturer Data” sub-tab. Enter the first 4-digits of the product number and then the lot number and select the correct brand. Enter the Manufacturer Reference code from the CofA. Read and agree to the terms of use. Click “Yes, I agree” to obtain the manufacturer data.

    Product Regulatory Data Sheets: Under the “Support” tab, click “Ask Avantor.” Search criteria include product code (first four digits) or the full or partial product description.  Look for “Product Name- Product Regulatory Datasheet” within the search results.