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  • Quality Systems Drive Continuous Improvement

    Avantor's proven quality systems are expertly designed to help us drive continuous improvement across our global production and distribution systems. 

    Our quality improvement systems are built around a four-step cycle to give Avantor a Total Quality approach to process improvement: Plan-Do-Check-Act.

    Plan

    • Uses strategic, top-down planning that is continuously reviewed
    • Identifies and responds to customer requirements for product specifications, packaging, delivery and supply chain security and reliability
    • Integrates Statistical Process Control/Statistical Quality Control, detailed test methods and BPRS

    Do

    • Manufacturing processes are state-of-the-art
    • ISO Certificates and cGMP Manufacturing
    • Work system incorporates continuous skills improvement, documented training and work processes that are fully team-based

    Check

    • Process performance assessments handled by designated Quality Information Manager
    • Changes to processes require Management of Change documentation
    • Internal audits include ISO and cGMP standard quality checks
    • Third-party audits: ISO, U.S. Food & Drug Administration 
    • Numerous customer audits conducted annually

    Act

    • Regular Quality reviews 
    • Correction program includes Corrective and Preventative Actions (CAPA) MasterControl™ module
    • Integrated into total plant management control module
    • Customer complaint process integrated into CAPA module to ensure “voice of customer” is documented and addressed